WE'RE HERE FOR YOU
How can we help?
Got a question about your order, a product, or just want to say hi? We respond to every message within 24 hours.
Get in touch
Email us
support@pawvera.com
We reply within 24 hours
@pawvera
DM us anytime
Track your order
Use your order confirmation email
Support hours
Monday–Friday
9am–6pm
Saturday
10am–4pm
Sunday
Closed
30-day money back guarantee
Secure & confidential
Easy returns & refunds
Send us a message
Quick answers
Where is my order?
Check your confirmation email for a tracking link. Orders are dispatched within 1–2 business days.
How do I return a product?
Email us within 30 days of delivery. We'll send a return label and process your refund within 3–5 days.
Can I change my order?
Contact us within 12 hours of placing your order and we'll do our best to make changes before dispatch.