Shipping policy
Shipping Policy
Order Processing All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed the next business day. You'll receive a confirmation email with tracking information once your order has shipped.
Shipping Timeframes
Domestic (United States):
- Standard Shipping: 7–14 business days
- Express Shipping: 3–7 business days
International:
- Standard (USPS): 10–20 business days
- Express (DHL): 5–10 business days
Shipping Costs Shipping rates are calculated at checkout based on your location and selected shipping method.
Tracking Your Order Once your order ships, you'll receive a tracking number via email. Please allow 2–3 business days for tracking information to update after you receive your shipping confirmation.
Customs & Duties (International Orders)International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the customer's responsibility and are not included in our prices or shipping costs. PAWVERA has no control over these charges.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, contact us at support@pawverapets.shop with your order number and we'll investigate right away.
Questions? Email us at support@pawverapets.shop — we typically respond within 1–2 business days.